What will happen to my complaints?

• You will recieve an acknowledgement of your complaint telling you when you can expect to recieve a response.
• The manager of the team that you are complaining about will look into your complaint and send you a response in writing.
• If you are dissatisfied with the response to your complaint, you should write to the Customer Services Officer explaining why you are not happy with the response.
• An Independant Person will be appointed to look into your complaint. He or she will interview everyone concerned and write a report with his or her findings and recommendations, which is given to the Head of Children's Services so that a formal response can be made to you.
• If you still remain dissatisfied with the formal response, you should within 28 days of recieving the response, write to the Customer Services Officer asking that an independant panel review your complaint, giving our reasons for this request.